How can we help you?
Got questions? We’ve got answers
Is it safe to buy from your website?
Absolutely. Our site is secured with SSL encryption, and all payments are processed through trusted, secure gateways. Your privacy and safety come first.
How long does shipping take, and is there a tracking option?
Delivery usually takes 3 to 7 working days, depending on your location. Once shipped, you’ll receive tracking details via email or WhatsApp.
What payment methods do you accept?
We accept EFT (bank transfer), debit/credit cards,
What condition are the iPhones in
We sell both brand-new and certified pre-owned iPhones. Each pre-owned device is fully tested, cleaned, and guaranteed to be in excellent working condition.
What if an item I want is out of stock?
If an item you’re interested in is out of stock, don’t worry — we regularly restock popular models. You can contact us to check when the item will be available again or request to be notified as soon as it’s back. In some cases, we can also help you find a similar model that fits your needs and budget.
How do I contact customer support?
You can reach our support team via email, WhatsApp, or through our Contact Us page on the website. We’re available Monday to Saturday, and we aim to respond within a few hours during working hours.
Are your iPhones unlocked?
Yes, all iPhones sold through our store are network-unlocked, which means you can use them with any carrier or SIM card locally or internationally.
Do I need the original box or accessories for trade-ins?
No, you don’t need the original box or accessories to trade in your phone. However, including the charger or box (if you have it) may slightly increase your trade-in value.
Can I upgrade my iPhone through your store?
Yes! Our trade-in program is perfect for upgrading. Simply trade in your current device and use the value as a discount on a newer model. We’ll make sure the process is smooth and offer personalized recommendations if you need help choosing.
What happens if the phone I receive has a problem?
While rare, if your iPhone arrives with any issue, please contact us within 7 days. We’ll assess the situation and either replace the phone, repair it, or process a refund, depending on the problem. Our 3-month warranty also covers eligible technical issues that occur after delivery.
How do I prepare my phone for trade-in?
Before sending us your phone for trade-in, please back up your data, sign out of iCloud/Apple ID, and reset the device to factory settings. Also, remove your SIM card and any accessories. This helps us process your trade-in quickly and protects your personal information.
Can I trade in a phone that’s slightly damaged?
No we dont allow trade ins with damages
How do I know if a pre-owned iPhone is in good condition?
Every pre-owned iPhone we sell goes through a strict inspection and quality control process. Our technicians test the battery, screen, camera, speaker, and other hardware to ensure everything works perfectly. We also clean and reset each phone to factory settings. You’ll always see the condition (e.g., Like New, Very Good) listed clearly on the product page before you buy.