The ApplePlug is a trusted South African brand specializing in the resale and repair of iPhones, committed to providing professional, efficient, and customer-focused service. With branches located in Mpumalanga and Durban, we serve clients both locally and nationwide through walk-ins, booked appointments, and online support. Our team is highly experienced in handling a wide range of iPhone issues—from screen replacements and battery changes to more complex repairs like charging port faults, camera malfunctions, software glitches, and water damage. Walk-in customers are always welcome at both branches, and we strive to offer on-the-spot diagnostics and same-day repairs for common issues, with turnaround times ranging from 30 minutes to two hours, depending on the nature of the repair and part availability. Whether you’re dealing with a cracked screen, a faulty battery, a charging issue, or need help with your device’s software, we’re equipped to assist with professionalism and speed.

We also offer a convenient and secure courier option for clients who can’t visit our stores in person. Through partnerships with Pexi, CourierGuy, and PostNet, customers across South Africa can send their devices to us for repair or purchase devices from our website and have them delivered to their door. To make owning an iPhone more accessible, we provide flexible lay-by plans, allowing customers to pay for their chosen device over time. Every iPhone repair completed at The Apple Plug comes with a 3-month limited warranty that covers key technical issues such as battery performance, charging functionality, touch screen responsiveness, camera faults, network issues, and audio IC-related problems. Please note that physical and water damage are not covered under our warranty policy.

In addition to repairs and sales, we place a strong emphasis on customer service. We assist clients face-to-face at our branches, via phone, and online through our website. Clients who book repairs online not only enjoy the convenience of selecting their preferred time and date but also receive a discounted rate and a unique ticket number to fast-track their service when visiting our premises. However, we still prioritize walk-in customers and ensure that they are assisted efficiently without needing a prior appointment. At The Apple Plug, our goal is to make iPhone ownership, maintenance, and support as easy and seamless as possible—with reliable service, fast repairs, flexible purchase options, and a team that truly cares about your experience.